Generic placeholder image
Generic placeholder image

Customer Service


Customer Service

If you have questions and you can’t find the answer on our website, please do not hesitate to contact us here.

 

  • ORDER

    You will receive an order confirmation email after an order has been placed and you will receive a shipping confirmation email once your order has been shipped. Shipment will take place after payment is received. Your shipping confirmation email will include the tracking number for your package. Please note that it may take up to 1-3 working days after your package has left our warehouse for the tracking information to appear in the shipment tracking system.

  • SHIPPING

    Shipping cost depends on the country. Shipping costs to The Netherlands are FREE. For other countries we charge different shipping costs. We don’t ship worldwide yet. ALL shipping is via My parcel / TNT post. To check your delivery options you can either head through to the checkout and enter your delivery address, or watch here for a full list of destinations, prices and estimated delivery times.

    All orders will be shipped within 1-3- working days from order payment date. You will receive an order confirmation email after an order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. You can track your order using the tracking number provided in your shipping confirmation email.

    When products are delivered to you outside of the European Union you will be responsible for paying any local sales tax or import duties arising at the delivery destination, which are NOT INCLUDED in the price of the products.

  • PAYMENT

    Scrapemaps.com want to make your purchase as easy as possible. That’s why we offer you the choice of the most common payment options. All payments are done in an ecrypted environment, so the safety of your payment is guaranteed. The payment options of iDeal, Sofort Banking en bank transfers are free of charge. For other payment options a small fee is charged, which you can lookup below and in the shopping chart. This fee concerns the costs that are charged to scrapemaps.com by the payment provider. Scrapemaps.com offers the following payment options via MultisafePay:

    • 
iDeal (free)
    • Sofort Banking (free)
    • VISA (+3%)
    • Maestro (+3%)
    • MasterCard (+3%)
    • American Express (+3%)
    • GiroPay (+2,5%)
    • PayPal (+3,4%)
    • Mr. Cash (+2%)
    • European Bank Transfer (free)
    • Betaal na ontvangst (+ €2,95, for Dutch inhabitants only)

  • RETURNS

    We will grant you 14 days (from the date that you received the Map) to judge if your purchase is satisfactory. Within this period you can return the product. You can take a close look at the product just like you would do in a shop and see if it lives up to your expectations. If you have your doubts whether you can still return your product then please contact us.

    If you are not all satisfied with the product then please return it to us in the original packing and unused. If the product has a technical problem, please contact us immediately. You will find instructions in your order how to handle your return. We will refund your money excluding the original delivery costs within 14 days. Return shipment is not included for refund. Exception is when the product is damaged or when it has a technical problem, then we will pay for your return shipment and you will get a new product from us. Please note that your banking institution may require additional days to process and post this transaction to your account.

  • CANCEL

    To cancel or change your order, please contact our CUSTOMER SERVICE. You may change or cancel any order as long as the order has not yet shipped. Once an order has shipped, it cannot be changed or cancelled. We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address.

  • TERMS AND CONDITIONS

    You can find our terms and conditions here

  • PRIVACY POLICY

    Version 1.0- On 17 September 2014 this policy has been updated.

    We are aware that you trust us. It is our responsibility to protect your privacy. On this page you can read which data we collect when you visit our website, why we collect these data and how we improve your experience using our website based on these data. So you will understand how we work.

    This privacy policy applies to the services of www.scrapemaps.com, owned by Aresu Creations B.V . You must know that www.scrapemaps.com is not responsible for the privacy policy of other websites and other sources. By using our website you acknowledge to accept our privacy policy.

    Www.scrapemaps.com respects the privacy of all the visitors/users of its website and ensures that all personal information which you will give us, will be dealt with in a strict confidential manner.

    How we use the collected data

    Our Services
    When you order one of our products then we will ask for personal data like name, email etc. These data will be used to execute your order. These data will be stored on a security server owned by a third party. We will not combine your personal data with other data.

    Communication
    When you send emails or other messages to us it will be possible that we will save these messages. Sometimes we will ask for your personal data when this is relevant. This enables us to answer your questions and requests. These data will be stored on a security server owned by a third party. We will not combine your personal data with other data.

    Cookies
    We may collect data for research to get a better insight in our clients in order to tailor our products.

    This websites may use cookies. A cookie is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing the website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity. This information gathered by the cookie will be stored on the security server by a third party. We use this information to see how you use the website and to make reports on website activity in order to offer you other services and products related to your activity on internet.

    Purpose
    We collect and use this information for no other purposes than described in our private policy unless we have received your permission to do otherwise.

    Third Parties
    We will not provide your data to other parties. In some cases your data will be shared internally but our personnel signed a non disclosure contract to respect the confidentiality of your personal data.

    Alterations
    This privacy policy is tuned to the current status of our website. Adjustments or changes on our website can lead to changes in the privacy policy. So we advise you to read our privacy policy on a regular basis.

    Personal Data Options
    We offer all visitors the possibility to look at, to change or to delete all personal data which has been provided to us.

    Adjustments and termination/removal of Newsletter
    At the bottom of all our mails you will find the possibility to to terminate the newsletter.

    Adjustments/Removal communication
    If you would like to alter your personal data or to remove these from our files then you can contact us. See below for contact information.

    Switch off cookies
    Most browsers are set up to accept cookies but you can set up your browser to refuse cookies or to notify you when a cookie is being sent to you. It is however possible that some services and functions on our website and on other website do not function properly when you have switched off cookies on your browser.

  • DISCLAIMER

    General

    The undermentioned is applicable to the webpage of www.scrapemaps.com. By using this webpage you agree with the disclaimer.

    Exclusion of Liability
    All information on this website is meant for personal usage. No right or claims can be derived from the information on this website. All modifications, changes and typing errors reserved. We do our utmost to make the information on this website as accurate and complete as possible. Www,scrapemaps.com does not accept any responsibility for damage in whatever form for using this website or for the incompleteness or inaccuracy of the information on this website.

    Availability
    The information and the recommendations on this website can be altered without a preceding warning or notification. We will exert to the utmost to make this website available as much as possible, but we do not accept any liability for the consequences of the non availability of this website.

    Copyrights and intellectual proprietary rights
    The owner of the copyrights of the contents on this website is Aresu Creations B.V. Multiplication, duplication or reproduction in whatever form is only allowed after preceding permission of Aresu Creations B.V.

  • QUESTIONS AND FEEDBACK

    We check on a regular basis if we comply with the privacy policy and disclaimer. If you have questions the answer may appear on our FAQ’s page here. If you can’t find your answer there, do contact us:

    CONTACT
    Aresu Creations B.V.

    Postadress, Postbus 9 7490AA Delden, The Netherlands

    Email address: info@aresucreations.com
    Telephone number: 074-2600 005 (mo-Fr 09.00-17.00)
    Chamber of Commerce number: 59077492
    VAT identification number: 853307350B01

  • CONTACT
    Aresu Creations B.V.

    Postadress, Postbus 9 7490AA Delden, The Netherlands

    Email address: info@aresucreations.com
    Telephone number: 074-2600 005 (mo-Fr 09.00-17.00) (NOTICE: from 7-18 september 2015 we are not reachable by phone, please send us an email if you need assistance)
    Chamber of Commerce number: 59077492
    VAT identification number: 853307350B01

    SELLING POINTS

    EXPO Den Haag Spuistraat 3, 2511BC 070-3637781
    EXPO Enschede Klanderij 27, 7511HS 053-4308484
    ROBITEX, Marssteden 49, 7547TE Enschede 053-4333160